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Partially capturing an order

When receiving an order for which one of the items is no longer available, the merchant can partially capture the order amount.

Here is an example that illustrates this case:

The merchant receives a payment of EUR 45.25100 for 2 items:
  • An item for EUR 45.2530 that the merchant can immediately ship and capture.
  • An item for EUR 45.2570 that the merchant no longer possesses and that they will not be able to honor.

In this case, the steps are:

  1. Right-click the transaction that you want to partially capture.
  2. Select Cancel.
    This operation cancels the transaction.
    However, thanks to the functionality of the contractPayPalallows to make multiple captures per order, the order will remain open.
  3. Confirm the cancellation of the selected transaction.
  4. Double-click the transaction, which now has the Canceled status, to view the transaction details.
  5. Click on Duplicate at the bottom of the detail window.
    This operation duplicates the canceled transaction to specify an amount and a presentation date for the first item's capture. The amount is partial (EUR 45.2530).
    The dialog box Duplication of the transaction appears.
    Figure 1. Duplicating a transaction
  6. Enter the amount of the first item that you would like to capture (e.g. EUR 45.2530) and its presentation date.
  7. Click Duplicate.
    The transaction is duplicated. It refers to the amount of the first item in the order.
    Once this partial capture is sent toPayPaland appears in the Captured transactions tab with a Captured status, you may close the order.
  8. Right-click the transaction with the Canceled status.
  9. Select Close.
No other amounts can be captured for this transaction.

The buyer’s account is only debited for the amount of the first item.

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