Processing errors

If the payment gateway detects an error while receiving the form, an error message will appear and the buyer will not be able to proceed to the payment.

In TEST mode

The message indicates the source of the error and provides a link to the error code description to help you fix it.

In PRODUCTION mode

The message simply indicates to the buyer that a technical problem has occurred.

In both cases the merchant receives a notification e-mail.

It contains:

the source of the error,
a link to possible causes to facilitate its analysis,
all the fields of the form.

The e-mail is sent to the company administrator.

If you wish to change this address or add an address, contact your customer advisorSociété Générale.

You can also create a personalized notification rule to receive this e-mail at another address.

To do this:

Sign in to your Merchant Back Office:
https://sogecommerce.societegenerale.eu/vads-merchant/
Open the Settings > Notification rules menu.
Select Advanced notification.
Select the type of E-mail sent to the merchant notification.
Click Next.
Select the trigger event for Invalid payment form.
In the General settings, fill in the fields:
- Rule reference
- E-mail address to notify
Click Create.

A description of the error codes with their possible causes is available on our website

https://sogecommerce.societegenerale.eu/doc/fr-FR/error-code/error-00.html

Error codes specific to the FRANFINANCE_3X;FRANFINANCE_4X payment method:

Code	Message	Description of the error
170	FRANFINANCE_UNRECOGNIZED_FIELD	The transmitted keys do not correspond to “FEES_3X” or “FEES_4X”.
171	FRANFINANCE_3X_FEES_OPTION	Invalid FEES_3X value.
172	FRANFINANCE_4X_FEES_OPTION	Invalid FEES_4X value.
10190	FRANFINANCE_MISSING_AUTHENT_ CHAIN_FOR_NO_FEES_OPTION	The merchant has forced the fee deactivation in their payment form, whereas no corresponding authentication string is configured for the contract.
10191	FRANFINANCE_MISSING_AUTHENT_ CHAIN_FOR_WITH_FEES_OPTION	The merchant has forced the fee activation in their payment form, whereas no corresponding authentication string is configured for the contract.

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Processing errors