Recovery request
A recovery request is the opposite of an authorization request.
It allows you to cancel an authorization request with the card issuer.
If the recovery request is accepted, the issuer should restore the card’s outstanding balance, either in real time or on a delayed basis. Unfortunately this is not always the case, and in this case the cardholder will have their virtual debit canceled when the authorization expires.
To this date, all French buyers support this operation.
A recovery request is sent:
- when the merchant cancels a transaction, before it is captured at the bank,
- when an authorization request expires prior to merchant validation.
This is the case if the merchant has chosen to manually validate the payments before they are captured at the bank.