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Processing errors

If the payment gateway detects an error while receiving the form, an error message will appear and the buyer will not be able to proceed to the payment.

In TEST mode

The message indicates the source of the error and provides a link to the error code description to help you fix it.

In PRODUCTION mode

The message simply indicates to the buyer that a technical problem has occurred.

In both cases the merchant receives a notification e-mail.

It contains:
  • the source of the error,
  • a link to possible causes to facilitate its analysis,
  • all the fields of the form.

A description of the error codes with their possible causes is available on our website

https://sogecommerce.societegenerale.eu/doc/fr-FR/error-code/error-00.html

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