Using advanced risk assessment for manual validation
To use this feature, the merchant must:
- Opt for the Sogecommerce offer that includes the Advanced risk assessment option.
- Enable a rule whose action modifies the transaction validation mode.
- Sign in to the OpenMage Back Office.
- Go to Sales > Orders.
- When the risk module applies the rule for a transaction, the order status is set to To validate Payment.
- Search for the order and click View.
- Two buttons will appear: Validate Payment and Deny Payment.
From the order details, you can cancel or validate the payment:
Validate the payment
By clicking Validate Payment:
- If you have opted for the Sogecommerce offer with the Web Services option, the transaction status changes to Waiting for capture.
- If you have opted for the Sogecommerce offer without the Web Services option, a message will inform you that the payment must be performed via the Sogecommerce Back Office.
- The order status in OpenMage changes to Processing or Payment Review.
- The paid amount is updated.
Refuse the payment
By clicking Deny Payment:
- If you have opted for the Sogecommerce offer with the Web Services option, the transaction status changes to Canceled.
- If you have opted for the Sogecommerce offer without the Web Services option, a message will inform you that the payment must be performed via the Sogecommerce Back Office.
- The order status changes to Canceled.
Here is a tip if you have opted for the Sogecommerce offer without the Web Services option
If you enable the Instant Payment Notification URL on an operation coming from the Back Office, validating a payment via the Sogecommerce Back Office will automatically update the order status in OpenMage.