Create a notification of “E-mail sent to the merchant” type
- Select the type of E-mail sent to the merchant notification.
- Click Next.
- Select one or more trigger events from the list: Some events are available only if the corresponding options are enabled.
Type of event Payment accepted The rule is triggered when a transaction is created with one of the following statuses: "Waiting for capture", "To be validated", "Captured", "Waiting for authorization", "To be validated and authorized", "Pending".
Payment refused The rule is triggered when a transaction is created with the following status:
"Refused".
Payment abandoned by the buyer The rule is triggered when the Buyer clicks on the "Cancel and return to the shop" button or after expiration of the payment session.
Pending payment waiting for a confirmation of the external platform The rule is triggered when a transaction is created with a temporary status .
Transaction refunded by the merchant The rule is triggered when the Merchant performs a refund.
Transaction canceled at the initiative of the merchant The rule is triggered when the Merchant performs a refund.
Transaction declined during the automatic authorization process The rule is triggered in case of declined authorization for a differed payment.
Transaction authorized by automatic batch authorization The rule is triggered in case of successful authorization for a differed payment.
Transaction modified by the merchant or the acquirer The rule is triggered when the Merchant or the acquirer modifies a transaction.
Transaction validated by the merchant The rule is triggered when the Merchant validates a transaction.
New installment of a recurring payment The rule is triggered when creating a new installment of a recurring payment.
Transaction duplicated by the merchant The rule is triggered when the Merchant duplicates a refund.
Token update The rule is triggered when payment method details associated to the token are updated.
Token creation The rule is triggered when creating a token.
SEPA direct debit pre-notification. The rule is triggered when the pre-notification e-mail is sent to the debtor.
Creation of a recurring payment The rule is triggered when creating a new recurring payment.
Invalid payment form The rule is fired as soon as a payment form is detected invalid by the payment gateway.
Regeneration of the key The rule is fired as soon as a granted user requests for the regeneration of a new production key.
Capture sent to the acquirer The rule is fired as soon as a capture file is sent to the bank for offsetting.
- Configure the Rule conditions. A condition is composed of a variable, a comparison operator and a reference value.
- Click the Add button.
- Select a variable among the proposed list.
Variable Description Amount (cents) Allows to define a condition based on the amount (in cents). Mode (Test or Production) Allows to define a condition based on the mode of soliciting the payment gateway: - Test allows to make test payments,
- Production allows to make real payments
Payment method Allows to define a condition based on the available payment methods (currencies, technical constraints, etc.) associated with the shop. Event source Allows to define a condition based on the origin of the payment: - Payment page
- Notification resent from the Back Office
- File processing
- Recurring payment
- Automatic authorization process
- Another automatic process
- Back Office
- Web Service
- Payment by IVR
- Automatic resending of a failed notification
- REST API
- Payment order
- Data collection form
Installment payment Allows to define a condition based on the type of payment. Informative risk assessment Allows to define a condition based on the risk assessment result: - Failed
- Success
- Select an operator from the list. The suggested operators are specific to the selected variable:
- equal to
- less than
- less than or equal to
- is on the list
- different from
- greater than
- greater than or equal to
- is not on the list
- Select or enter a value (depending on the selected variable). Example:
During the execution of a rule, the value of a variable is retrieved and compared to the reference value.All the conditions must be validated for the rule to be executed.
- Click Next.
- In the General settings, fill in the fields:
- Rule reference
- E-mail address to notify
- The E-mail settings section allows to customize the message. In addition to the message content, you can also choose the e-mail template to apply.
- The Fields to include section allows you to add information about the transaction in the e-mail.
- Click Create.