• France
status page
demonstrations
assistance
FAQContact support
Search
Categories
Tags
English
French
English
Homepage
Use cases
Create a payment
Create an installment payment
Create a multi-card (split) payment
Create a payment by Alias (Token)
Create a payment link
Create a recurring payment
Manage subscriptions
Manage your transactions (refund, cancel...)
Analyze your reports
API docs
Embedded Form
REST API
Hosted payment
Mobile payment
File exchange
Snippets
Payment methods
Plugins
Guides
Merchant Back Office
Functional guides

3DS2 - Challenge authentication timeout

To test this scenario, use one of the card numbers below:

CARD Expiry date Label
4970110000000021 To be chosen VISA
5100010000000049 To be chosen MASTERCARD
375900000000016 To be chosen AMEX

When entering the authentication code, do not enter anything and wait for 10 minutes for the payment session to expire.

Exchange flow

1. Initial call to the PCI/Charge/CreateToken service with a 3DS2 enrolled card.

{
 "currency": "EUR",
 "paymentForms": [
  {
   "paymentMethodType": "CARD",
   "pan": "4970110000000021",			    
   "expiryMonth": "11",
   "expiryYear": "27",
   "securityCode": "123"			  
  }
 ],
 "device": {
  "acceptHeader":"text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9",
  "colorDepth":"24",
  "deviceType":"BROWSER",
  "ip":"69.89.31.226",
  "javaEnabled":false,
  "language":"fr-FR",
  "screenHeight":"720",
  "screenWidth":"1280",
  "timeZoneOffset":"-60",
  "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.45 Safari/537.36"
 },
 "customer": {
  "email": "sample@example.com",
  "reference":"myCustomerRef-123456"
 }			
}

2. A return with a CHALLENGE instruction of redirection to the ACS with a CReq (visible iFrame).

{
    "webService":"PCI/Charge/CreateToken",
    "version":"V4",
    "applicationVersion":"5.30.0",
    "serverDate":"2021-12-10T10:28:26+00:00",
    "ticket":"4946c106a833413daf41e485245e69d4",
    "applicationProvider":"",
    "metadata":null,
    "status":"SUCCESS",
    "mode":"TEST",
    "serverUrl":"https://api-sogecommerce.societegenerale.eu",
    "_type":"V4/WebService/Response",
    "answer":{
        "id":"e0fa068f-ac95-47dd-a4b7-6799e5268771",
        "operationSessionId":"81655958183e4e9e955115197599870f",
        "protocol":{
            "name":"THREEDS",
            "version":"2.1.0",
            "network":"VISA",
            "challengePreference":"CHALLENGE_MANDATED",
            "simulation":true,
            "_type":"V4/Charge/Authenticate/Protocol"
        },
        "value":{
            "instructionType":"FORM",
            "name":"CHALLENGE",
            "timeout":600,
            "target":{
                "element":"IFRAME",
                "visible":true,
                "width":500,
                "height":600,
                "_type":"V4/Charge/Authenticate/InstructionTarget",
                "showUrl":true,
                "fullscreen":false
            },
            "http":{
                "method":"POST",
                "url":"https://acs-test.com/acs/v2/creq",
                "body":{
                    "creq":"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",
                    "threeDSSessionData":"H4sIAAAAAAAAAC2Px5KrMBBFv8hTMgiHpYgWILII2rgYcEAYzDiQvv7hel7c6urb3XVunyaTs9QEecK6TNABC_EG32SZrp0zCeHsTHBIQZfGCn7iNpAKZZnX377Rn2z67JsR4VTALfg5TeaQpc7sC-M1T0DlVuY2VcxHutwtmgOdTEt9Lt788cqDuWbhWOBWLjDvClw72KcjCah0COK941NJ8-NAD_ShsheVi9zbULFIbrIICa6RvbKESE4IgCMEtZ1oIOPFy-GF5CZ0TXgGnbkYv8z3_xxmEsaO_PWEb7bJ5tqbfDnsyyGquWQDla2YXSGSzz--HzsRrpad9Dpgfh8dTiQSkZmoSDj7P36-914nF3qw__VO-6PLtkNy9aNV58kHIGarxut_27ei0vouGCgda217YXdJF1dDjG4h1Uw37VFD467aUXJ3iWyvrof-xLgoTW7CuSQKalg1SlE95PyZ0eQxWjzv3B3G_SSqhcV_I7FpAD_PRQOtNRUv0qXYO9NG2GyVNbBsuisf7R-J5qN1HGLKRheOGaHZ-vCCeNobbRlL6LxpFY3dRQPOAhsvqLmgoxXeLf0JxmBh2mfLgBbsgjofmGGNtQJLQdx4_aQ-R_B360E4C8Ay0MtaZdd6QHEMiGaSdmNsz_BVouCRSKjy4jpXdraEDNfeA9S958OuU3PrUbndrhxwRE8r2_8HlrIrgakCAAA"
                },
                "_type":"V4/Charge/Authenticate/HttpRequest"
            },
            "_type":"V4/Charge/Authenticate/AuthenticationInstruction"
        },
        "_type":"V4/AuthenticationResponseData"
    }
}

3. Redirection to the ACS in the iFrame, cardholder authentication.

The iFrame characteristics are provided in the answer.value.target object.

The form to be displayed in the iFrame is described in the answer.value.http object.

4. Return via the browser with a TIMEOUT instruction result.

{
	"eventName":"LYRA_AUTH_INSTRUCTION_RESULT",
	"value":{
		"name":"CHALLENGE",
		"value":"TIMEOUT",
		"protocol":{
			"name":"THREEDS",
			"version":"2.1.0",
			"network":"VISA",
			"challengePreference":"NO_PREFERENCE",
			"simulation":true
		}
	}
}

5. New call to the PCI/Charge/CreateToken service passing this result and the session ID (operationSessionId).

{
  "operationSessionId": "81655958183e4e9e955115197599870f",
  "instructionResult": {
	"name" : "CHALLENGE",			
	"protocol" : {
	  "name" : "THREEDS",
	  "network": "VISA",
	  "version" : "2.1.0",
	  "challengePreference": "NO_PREFERENCE",
	  "simulation": 1
	},
	"value": "TIMEOUT"
  }
  
}

6. Return from the payment gateway server with the final result.

{
    "webService":"PCI/Charge/CreateToken",
    "version":"V4",
    "applicationVersion":"5.30.0",
    "status":"SUCCESS",
    "answer":{
        "shopId":"12345678",
        "orderCycle":"CLOSED",
        "orderStatus":"UNPAID",
        "serverDate":"2021-12-10T10:38:39+00:00",
        "orderDetails":{
            "orderTotalAmount":0,
            "orderEffectiveAmount":0,
            "orderCurrency":"EUR",
            "mode":"TEST",
            "orderId":null,
            "metadata":null,
            "_type":"V4/OrderDetails"
        },
        "customer":{
            "billingDetails":{
                "address":null,
                "category":null,
                "cellPhoneNumber":null,
                "city":null,
                "country":null,
                "district":null,
                "firstName":null,
                "identityCode":null,
                "language":"FR",
                "lastName":null,
                "phoneNumber":null,
                "state":null,
                "streetNumber":null,
                "title":null,
                "zipCode":null,
                "legalName":null,
                "_type":"V4/Customer/BillingDetails"
            },
            "email":"sample@example.com",
            "reference":"myCustomerRef-123456",
            "shippingDetails":{
                "address":null,
                "address2":null,
                "category":null,
                "city":null,
                "country":null,
                "deliveryCompanyName":null,
                "district":null,
                "firstName":null,
                "identityCode":null,
                "lastName":null,
                "legalName":null,
                "phoneNumber":null,
                "shippingMethod":null,
                "shippingSpeed":null,
                "state":null,
                "streetNumber":null,
                "zipCode":null,
                "_type":"V4/Customer/ShippingDetails"
            },
            "extraDetails":{
                "browserAccept":null,
                "fingerPrintId":null,
                "ipAddress":"185.244.73.2",
                "browserUserAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.93 Safari/537.36",
                "_type":"V4/Customer/ExtraDetails"
            },
            "shoppingCart":{
                "insuranceAmount":null,
                "shippingAmount":null,
                "taxAmount":null,
                "cartItemInfo":null,
                "_type":"V4/Customer/ShoppingCart"
            },
            "_type":"V4/Customer/Customer"
        },
        "transactions":[
            {
                "shopId":"12345678",
                "uuid":"5ec224e752e244c2b943b43de9e63f3f",
                "amount":0,
                "currency":"EUR",
                "paymentMethodType":"CARD",
                "paymentMethodToken":null,
                "status":"UNPAID",
                "detailedStatus":"REFUSED",
                "operationType":"VERIFICATION",
                "effectiveStrongAuthentication":"DISABLED",
                "creationDate":"2021-12-10T10:38:36+00:00",
                "errorCode":"PSP_539",
                "errorMessage":"3D Secure refusal for the transaction",
                "detailedErrorCode":"39",
                "detailedErrorMessage":"3D Secure refusal for the transaction.",
                "metadata":null,
                "transactionDetails":{
                    "liabilityShift":null,
                    "effectiveAmount":0,
                    "effectiveCurrency":"EUR",
                    "creationContext":"VERIFICATION",
                    "cardDetails":{
                        "paymentSource":"EC",
                        "manualValidation":"NO",
                        "expectedCaptureDate":null,
                        "effectiveBrand":"VISA",
                        "pan":"497011XXXXXX0021",
                        "expiryMonth":11,
                        "expiryYear":2027,
                        "country":"FR",
                        "issuerCode":17807,
                        "issuerName":"Banque Populaire Occitane",
                        "effectiveProductCode":null,
                        "legacyTransId":"926164",
                        "legacyTransDate":"2021-12-10T10:38:36+00:00",
                        "paymentMethodSource":"TOKEN",
                        "authorizationResponse":{
                            "amount":null,
                            "currency":null,
                            "authorizationDate":null,
                            "authorizationNumber":null,
                            "authorizationResult":null,
                            "authorizationMode":"FULL",
                            "_type":"V4/PaymentMethod/Details/Cards/CardAuthorizationResponse"
                        },
                        "captureResponse":{
                            "refundAmount":null,
                            "refundCurrency":null,
                            "captureDate":null,
                            "captureFileNumber":null,
                            "effectiveRefundAmount":null,
                            "effectiveRefundCurrency":null,
                            "_type":"V4/PaymentMethod/Details/Cards/CardCaptureResponse"
                        },
                        "threeDSResponse":{
                            "authenticationResultData":{
                                "transactionCondition":null,
                                "enrolled":null,
                                "status":null,
                                "eci":null,
                                "xid":null,
                                "cavvAlgorithm":null,
                                "cavv":null,
                                "signValid":null,
                                "brand":null,
                                "_type":"V4/PaymentMethod/Details/Cards/CardAuthenticationResponse"
                            },
                            "_type":"V4/PaymentMethod/Details/Cards/ThreeDSResponse"
                        },
                        "authenticationResponse":{
                            "id":"e0fa068f-ac95-47dd-a4b7-6799e5268771",
                            "operationSessionId":"81655958183e4e9e955115197599870f",
                            "protocol":{
                                "name":"THREEDS",
                                "version":"2.1.0",
                                "network":"VISA",
                                "challengePreference":"CHALLENGE_MANDATED",
                                "simulation":true,
                                "_type":"V4/Charge/Authenticate/Protocol"
                            },
                            "value":{
                                "authenticationType":"CHALLENGE",
                                "status":"FAILED",
                                "extension":{
                                    "authenticationType":"THREEDS_V2",
                                    "_type":"V4/Charge/Authenticate/AuthenticationResultExtensionThreedsV2"
                                },
                                "reason":{
                                    "code":"AUTHENTICATION_ERROR",
                                    "message":"Challenge timeout",
                                    "_type":"V4/Charge/Authenticate/AuthenticationResultReason"
                                },
                                "_type":"V4/Charge/Authenticate/AuthenticationResult"
                            },
                            "_type":"V4/AuthenticationResponseData"
                        },
                        "installmentNumber":null,
                        "installmentCode":null,
                        "markAuthorizationResponse":{
                            "amount":null,
                            "currency":null,
                            "authorizationDate":null,
                            "authorizationNumber":null,
                            "authorizationResult":null,
                            "_type":"V4/PaymentMethod/Details/Cards/MarkAuthorizationResponse"
                        },
                        "cardHolderName":null,
                        "identityDocumentNumber":null,
                        "identityDocumentType":null,
                        "_type":"V4/PaymentMethod/Details/CardDetails"
                    },
                    "fraudManagement":{
                        "riskControl":[],
                        "riskAnalysis":[],
                        "_type":"V4/PaymentMethod/Details/FraudManagement"
                    },
                    "subscriptionDetails":{
                        "subscriptionId":null,
                        "_type":"V4/PaymentMethod/Details/SubscriptionDetails"
                    },
                    "parentTransactionUuid":null,
                    "mid":"9999999",
                    "sequenceNumber":1,
                    "taxAmount":null,
                    "preTaxAmount":null,
                    "taxRate":null,
                    "externalTransactionId":null,
                    "nsu":null,
                    "tid":"001",
                    "acquirerNetwork":"CB",
                    "taxRefundAmount":null,
                    "userInfo":"API REST",
                    "paymentMethodTokenPreviouslyRegistered":null,
                    "occurrenceType":"RECURRENT_INITIAL",
                    "_type":"V4/TransactionDetails"
                },
                "_type":"V4/PaymentTransaction"
            }
        ],
        "subMerchantDetails":null,
        "_type":"V4/Payment"
    },
    "ticket":"99d99167e0f64a06bf9fa24cd7540ad8",
    "serverDate":"2021-12-10T10:38:39+00:00",
    "applicationProvider":"",
    "metadata":null,
    "mode":"TEST",
    "serverUrl":"https://api-sogecommerce.societegenerale.eu",
    "_type":"V4/WebService/Response"
}
© 2025 {'|'} All rights reserved to Sogecommerce
25.22-1.11