Following the processing of your direct debits
The logs of bank reconciliations and chargebacks inform us about the advancement of your SEPA direct debit orders managed by your bank.
- The chargeback reconciliation log lists the rejected SEPA direct debit capture operations.
Examples: debtor account format error, closed account, insufficient funds, unknown client.
- The bank reconciliation report lists the issued SDD transactions.
You can follow the evolution of the reconciliation status of a SEPA transaction via the Captured transactions tab of your Merchant Back Office.
- The initial reconciliation status is “Pending”.
- While the operation is being processed, the transaction reconciliation status changes to “Reconciled”.
This status is not definitive and can change within the day.
- This status can change to “Chargeback” in case of a rejected payment or a chargeback.