Processing errors
If the payment gateway detects an error while receiving the form, an error message will appear and the buyer will not be able to proceed to the payment.
In TEST mode
The message indicates the source of the error and provides a link to the error code description to help you fix it.
In PRODUCTION mode
The message simply indicates to the buyer that a technical problem has occurred.
In both cases the merchant receives a notification e-mail.
- the source of the error,
- a link to possible causes to facilitate its analysis,
- all the fields of the form.
A description of the error codes with their possible causes is available on our website
https://sogecommerce.societegenerale.eu/doc/fr-FR/error-code/error-00.html
Error codes specific to the payment methodPAYPAL :
| Code | Message | Description of the error |
|---|---|---|
| 10130 | PAYPAL_TOKEN_NOT_SUPPORTED | You have requested to create a payment by token but you have not given the necessary permissions within your contract. Please remember that payment by token requires prior activation of the “Reference Transactions” option with your PayPal account manager. See the chapter Managing authorizations to resolve the issue. |
| 10131 | PAYPAL_PERMISSIONS_NOT_GRANTED | In order to accept PayPal payments, you must authorize the payment gateway to make payments for you. See the chapter Managing authorizations to resolve the issue. |
| 10132 | PAYPAL_PERMISSIONS_REMOVED | In order to accept PayPal payments, you must authorize the payment gateway to make payments for you. However, the permissions have been removed. See the chapter Managing authorizations to resolve the issue. |