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Obtaining help

Looking for help? Check our FAQ on our website

https://sogecommerce.societegenerale.eu/doc/en-EN/faq/sitemap.html

If you have any technical questions or need assistance, our tech support is available

from Monday to Friday from 9 a.m. to 6 p.m.

 

by phone at:

 
       
 

   
  by e-mail : support@sogecommerce.societegenerale.eu  
 

   
  and via your Merchant Back Office, Help > Contact support  

To help us process your demands faster, please specify your shop ID in your query (an 8-digit number) or your MID number.

This information (shop ID) is available in the "registration of your shop" e-mail or in the Merchant Back Office (Settings > Shop > Configuration).

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