• France
status page
demonstrations
assistance
FAQContact support
Search
Categories
Tags
English
French
English
Homepage
Use cases
Create a payment
Create an installment payment
Create a multi-card (split) payment
Create a payment by Alias (Token)
Create a payment link
Create a recurring payment
Manage subscriptions
Manage your transactions (refund, cancel...)
Analyze your reports
API docs
Embedded Form
REST API
Hosted payment
Mobile payment
File exchange
Snippets
Payment methods
Plugins
Guides
Merchant Back Office
Functional guides

Canceling a transaction

This operation consists of canceling the transaction definitively. Partial cancellation (decreasing the amount) is not supported.

The Cancel operation is only available for the transactions that have not been captured.

  1. In the Transactions is progress tab, right-click the transaction to be cancelled.
  2. Select Cancel.
  3. Confirm that you wish to definitively cancel the selected transaction.

The transaction status changes to Canceled.

© 2025 {'|'} All rights reserved to Sogecommerce
25.18-1.11