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Making a refund

This payment method supports partial and total refund of a captured transaction, for up to 60 days after its capture.

To perform a refund:

  1. Right click a transaction to refund.
  2. Select Making a refund in the context menu.

  3. Enter the amount to be refunded.
  4. Then, click Request the exchange rate to obtain the amount to refund in the Buyer’s currency as well as the current exchange rate.

  5. Click on Perform a refund.

    Details of this operation appear.

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