The “Visual chargeback reconciliation” service
The visual chargeback reconciliation service allows merchants to benefit from automatic reconciliation of chargeback transactions.
Operating principle
Each captured transaction gets a “Dispute” chargeback reconciliation status set to:
- Yes: the visual chargeback reconciliation service is enabled and a dispute has been filed for the transaction regardless of the dispute outcome,
- No: the visual chargeback reconciliation service is enabled and no disputes have been filed for the transaction
- N/A: the visual chargeback reconciliation service is disabled.
As soon as the service is enabled, automatic processing is set up to check the transactions acquired on the payment gateway and any potential chargebacks.
Transactions that are subject to chargeback reconciliation get the “Yes” status for the “Dispute” piece of data.
Transactions that are not subject to chargeback reconciliation, while the option is selected, get the “No” status.
The “N/A” status corresponds to transactions of a merchant that has not opted for the visual chargeback reconciliation service.
List of acquirers supporting chargeback reconciliation:
| Network CODE | Acquirer |
|---|---|
| AMEXGLOBAL | American Express Global |
| CB | Société Générale |
| SEPA | Société Générale |