• France
status page
demonstrations
assistance
FAQContact support
Search
Categories
Tags
English
French
English
Homepage
Use cases
Create a payment
Create an installment payment
Create a multi-card (split) payment
Create a payment by Alias (Token)
Create a payment link
Create a recurring payment
Manage subscriptions
Manage your transactions (refund, cancel...)
Analyze your reports
API docs
Embedded Form
REST API
Hosted payment
Mobile payment
File exchange
Snippets
Payment methods
Plugins
Guides
Merchant Back Office
Functional guides

Retrieving the cardholder authentication result

Details of the transaction are available in the Merchant Back Office. A 3D Secure (or SafeKey for American Express cards) tab presents all the information necessary for understanding the result of cardholder authentication. If the tab is absent, it means that this is a non-3DS transaction.

In the Recap section, you have:

  • The enrollment status of the payment method in the 3D Secure program;
  • The authentication status of the cardholder;
  • The final status of 3D Secure process;
  • The result of the liability shift assessment

The other sections provide technical information on the authentication process:
  • 3D Secure v2: indicates the authentication method of the cardholder (frictionless or challenge);
  • Authentication data: indicates, the merchant’s preference and the reason for the error received from the authentication service in 3DS2.
  • Authentication details: lists the various events that occurred during authentication.

The following chapters will help you to interpret this information according to the different use cases.

  • Transaction with successful strong authentication
  • Transaction with successful frictionless authentication
  • Transaction with failed 3D Secure authentication
  • Transaction with a technical error during the authentication
  • Payment session expiration
© 2025 {'|'} All rights reserved to Sogecommerce
25.18-1.11