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Why doesn't an order come up from the CMS?

The Instant Payment Notification URL is the only way the Sogecommerce gateway can notify your website at the end of a payment. Therefore, read the Setting up the Instant Payment Notification URL chapter carefully.

Frequent errors:

  • Your shop is in maintenance mode
  • Your Instant Payment Notification URL is protected by an .htaccess file
  • You have blocked the IP addresses of the payment gateway
  • You have not specified the Instant Payment Notification URL in the Merchant Back Office

How to check that the Instant Payment Notification URL has been called:

Via the Merchant Back Office, display the payment details (double click), then go to the “Event log” tab.

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