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The “Visual chargeback reconciliation” service

The visual chargeback reconciliation service allows merchants to benefit from automatic reconciliation of chargeback transactions.

Operating principle

Each captured transaction has an chargeback reconciliation status. Possible values in Dispute:
  • Yes

    the visual chargeback reconciliation service is disabled. A dispute has been received on the transaction.

  • No

    The visual chargeback reconciliation service is enabled and no disputes have been filed for the transaction.

  • n/a

    The visual chargeback reconciliation service is disabled.

As soon as the service is enabled, automatic processing is set up to check the transactions acquired on the payment gateway and any potential chargebacks.

Transactions that have been the subject of an chargeback reconciliation are valued at Yes in Dispute data.

Transactions that are not subject to chargeback reconciliation, while the option is selected, are valued at No.

The “N/A” status corresponds to transactions of a merchant that has not opted for the visual chargeback reconciliation service.

List of acquirers supporting chargeback reconciliation:
Network CODE Acquirer
AMEXGLOBAL American Express Global
CB Société Générale
SEPA Société Générale
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